We strive to deliver a smooth, reliable shopping experience and provide responsive support for all customers. This policy outlines our service standards for orders, shipping, returns, refunds and customer communications.

Order & Shipping Information

All orders are processed within 1 to 3 business days. Once your package leaves our warehouse, delivery typically takes 6 to 12 business days. We offer free shipping on all items available on our website. All transactions are settled in USD. Delivery timelines are estimates and may be affected by unforeseen logistics circumstances.

Return Policy

You may return eligible products within 60 days after you receive your order. Items intended for return must remain in original condition and original packaging. Damages caused by improper use, installation or customer mishandling are not covered under this return policy. Before sending back items, please follow the return guidance available on our Contact Us page.

Refund Process

After we receive and inspect your returned merchandise, refunds will be initiated within 5 to 10 business days. The refund will be issued to your original payment method. Please note that your bank or payment provider may need additional time to post the funds to your account.

Customer Support

For inquiries about products, order status, return requests or other concerns, please go to our Contact Us page. Our email address and support channels are listed there. We will respond to valid customer messages as quickly as possible.

Product Quality

We carefully select and inspect our holiday decorations, artificial Christmas trees, greenery accessories, decorative ornaments and outdoor home accessories. If you receive damaged, defective or incorrect items, please contact our support team through the Contact Us page and provide relevant photos and order details for assistance.

Policy Updates

We reserve the right to adjust this customer service policy at any time. Any changes will take effect once posted on our website. Continued use of our site after updates means you accept the revised policy terms.